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By:Mike Brewster,Frederick Dalzell
Published on 2007-06-12 by Hyperion

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An instructive portrait of how the leading delivery company conducts business draws on the authors' access to its facilities and employees to trace its first one hundred years, explaining how professionals can learn key lessons from UPS's successes, mistakes, and examples in customer service and employee satisfaction.

This Book was ranked at 24 by Google Books for keyword business Culture.

Book ID of Driving Change's Books is 53NaAAAAYAAJ, Book which was written byMike Brewster,Frederick Dalzellhave ETAG "wUV+zZK43nk"

Book which was published by Hyperion since 2007-06-12 have ISBNs, ISBN 13 Code is and ISBN 10 Code is

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Book which have "289 Pages" is Printed at BOOK under CategoryBusiness and Economics

Book was written in en

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