The Southwest Airlines Way PDF
By:Jody Hoffer Gittell
Published on 2003-01-09 by McGraw Hill Professional
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|If you look at Southwest Airlines, and I admire what they do, they've been the most successful airline in the industry.| --Gerard Arpey, CEO, American Airlines |Through extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times.| --Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program In an industry with losses in the billions, Southwest Airlines has an unbroken string of 31 consecutive years of profitability. The Southwest Airlines Way examines how the company uses high-performance relationships to create enormous competitive advantage in motivation, teamwork, and coordination among employees. It then goes further to show how any company can foster these powerful cooperative relationships and explains how to: Lead with credibility and caring Invest in frontline leaders Hire and train for relational competence Use conflicts to build relationships Make unions its partners, not its adversaries Build relationships with its suppliers
This Book was ranked at 38 by Google Books for keyword business Culture.
Book ID of The Southwest Airlines Way's Books is Ke1HRb6LiWwC, Book which was written byJody Hoffer Gittellhave ETAG "mnVdV+IVyn0"
Book which was published by McGraw Hill Professional since 2003-01-09 have ISBNs, ISBN 13 Code is 9780071428972 and ISBN 10 Code is 0071428976
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Book which have "320 Pages" is Printed at BOOK under CategoryBusiness and Economics
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